Privacy Policy

1. Scope and our role

This Privacy Policy applies to the CareCompassUSA website and direct communications with us. CareCompassUSA is an advertising and insurance matching service. We are not an insurance company, insurance agency, broker, licensed insurance producer, or government entity, and we do not employ insurance agents.

When you follow a link to, call, or otherwise interact with an independent partner, that partner's privacy policy—not this one—governs its collection and use of your information. Review the partner's notices before submitting information.

2. Information we may collect

Information you provide

If you email us, we may collect your email address, name, the contents of your message, and any other information you choose to provide. This website does not currently provide a quote, application, or enrollment form.

Information collected automatically

Like most websites, our hosting, security, or analytics providers may automatically receive technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, and general interaction data. Cookies or similar technologies may be used for essential functions, security, measurement, and advertising attribution.

Information about partner referrals

When you click a partner link or call a number shown in an advertisement, we or our service providers may receive referral, campaign, call-routing, or conversion information. This may include a campaign identifier, call date and duration, connection status, or a report that an action occurred. We do not need your medical records or Medicare number to perform our advertising role.

3. How we may use information

We may use information to:

• operate, secure, troubleshoot, and improve the website;
• respond to support, privacy, or advertising inquiries;
• measure advertising performance and attribute calls or clicks;
• route a requested interaction to an independent partner;
• detect fraud, misuse, security incidents, or unlawful activity; and
• comply with legal obligations and enforce our Terms of Use.

CareCompassUSA does not make insurance eligibility, underwriting, pricing, or enrollment decisions.

4. How we may disclose information

We may disclose information to:

• Independent advertising and insurance partners when you choose to interact with a partner campaign or request a connection;
• Service providers that support hosting, security, analytics, communications, call routing, and advertising measurement;
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or respond to valid legal process; and
• Transaction participants in connection with a merger, financing, acquisition, sale, restructuring, or similar business event.

We do not sell personal information for money. Certain advertising or analytics disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where applicable, you may request to opt out as described below.

5. Your privacy choices

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or portability of personal information, or to opt out of certain sharing or targeted advertising. You may also appeal a decision about a privacy request.

To submit a request, email support@carecompassusa.com with “Privacy Request” in the subject line and describe your request. We may need to verify your identity. Authorized agents may submit requests where permitted by law, but we may request proof of authorization.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality. Browser-based opt-out signals will be honored where legally required and technically detectable.

6. Security, retention, and location

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission method, or storage system is completely secure, so we cannot guarantee absolute security.

We retain information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, dispute-resolution, and business requirements. Retention periods vary by data type and context.

Our services are intended for users in the United States. Information may be processed in the United States or other locations where our providers operate, subject to applicable safeguards.

7. Children’s privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and address it.

8. External websites

Our website may link to independent websites that we do not control. We are not responsible for their content, security, or privacy practices. A link does not mean that CareCompassUSA endorses the third party or its products.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the effective date. Material changes apply prospectively unless otherwise stated or required by law.

10. Contact us

For privacy questions or requests, contact:

CareCompassUSA
support@carecompassusa.com